Terms & Conditions

1. Agreement Overview

These Terms & Conditions ("Terms") govern your access to and use of the ExitBizNow marketplace, websites, and related services (collectively, the "Services"). By creating an account, listing a business, placing a bid, or otherwise using the Services, you agree to be bound by these Terms.

ExitBizNow ("ExitBizNow," "we," "us") operates a listing and introduction platform connecting Buyers and Sellers of brick-and-mortar and online businesses. We are not a broker, dealer, fiduciary, lawyer, accountant, or escrow agent.

2. Summary of Services Covered

ExitBizNow provides a technology platform with the following features. These are the only Services covered under these Terms:

• Business listings — Sellers may publish details about a business for sale, subject to our vetting and acceptance criteria.
• Marketplace & auction tools — Buyers may browse, search, save, and submit offers or bids on listed businesses.
• Buyer–Seller introductions — We facilitate initial contact and messaging between qualified Buyers and Sellers.
• Listing & platform fees — We process platform and subscription fees through a licensed card acquirer (see Section 7).
• Escrow guidance — We may recommend third-party escrow providers such as Escrow.com, but we do not hold, transmit, or settle sale proceeds (see Section 7).
• Educational content — Articles, valuation tools, and FAQs provided for general informational purposes only.

Any service, product, advice, or transaction not expressly listed above is not part of the Services and is not covered by these Terms.

3. Disclaimers

• No verification of listings. While we vet listings to our published criteria, we do not independently audit a Seller's financials, tax returns, traffic, customer lists, or operational claims. Buyers must perform their own due diligence.
• No professional advice. Nothing on ExitBizNow constitutes legal, tax, accounting, financial, investment, or brokerage advice. You should consult licensed professionals before entering any transaction.
• No transaction guarantee. We do not guarantee that any listing will sell, that any Buyer will perform, or that the eventual sale terms reflect fair market value.
• Third-party services. Escrow providers, payment processors, lenders, brokers, lawyers, and other third parties referenced or linked from the platform are independent of ExitBizNow. We are not responsible for their conduct, fees, or performance.
• Forward-looking statements. Projections, valuations, multiples, and earnings figures provided by Sellers or generated by platform tools are estimates only and are not guarantees of future performance.

4. Limitation of Liability

To the maximum extent permitted by law, ExitBizNow, its officers, employees, affiliates, and agents will not be liable for any of the following, even if advised of the possibility:

• Lost profits, lost revenue, lost goodwill, lost data, or business interruption.
• Failed, delayed, cancelled, or fraudulent transactions between Buyers and Sellers.
• Inaccurate, incomplete, or misleading information posted by users or third parties.
• Acts or omissions of escrow providers, payment processors, lenders, brokers, or other third parties.
• User conduct, including misrepresentation, breach of NDA, or off-platform negotiations.
• Any indirect, incidental, special, consequential, exemplary, or punitive damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you. In such cases, our liability is limited to the smallest amount permitted by applicable law.

5. Indemnification

You agree to defend, indemnify, and hold harmless ExitBizNow and its affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (i) your use of the Services, (ii) any content or listing you submit, (iii) your violation of these Terms or applicable law, or (iv) any transaction or dispute between you and another user.

6. User Conduct

You agree to use the Services lawfully, honestly, and in good faith. The following behaviors are strictly prohibited. Violations may result in immediate suspension or termination of your account, removal of listings, and forfeiture of fees, in addition to any legal remedies available to ExitBizNow.

Misrepresentation and fraud

You may not submit false, misleading, or fabricated information in any listing, profile, message, or document. This includes but is not limited to:

• Inventing or inflating revenue, profit, traffic, or customer figures.
• Concealing material liabilities, lawsuits, tax delinquencies, or regulatory violations affecting a listed business.
• Claiming ownership of a business you do not own or control, or listing a business without the legal authority to sell it.
• Using a fake identity, stolen credentials, or impersonating another person or entity.
• Uploading forged or altered financial statements, tax returns, bank records, or contracts.
• Misrepresenting the age of the business, founding date, or length of operating history (e.g., listing a six-month-old venture as a "10-year established brand").
• Reusing stock photos, competitor screenshots, or AI-generated images and presenting them as photos of the actual business, premises, inventory, or team.
• Cherry-picking a single peak month of revenue and presenting it as typical monthly or annual performance.
• Omitting key customer concentration risks (e.g., a single client representing more than 40% of revenue) when describing the customer base.
• Failing to disclose pending refunds, chargebacks, supplier disputes, landlord notices, or expiring licenses that materially affect the business.
• Listing assets (domains, trademarks, equipment, inventory, social accounts) that are not owned, are leased, or are subject to liens not disclosed in the listing.
• Misrepresenting staff status, claiming employees or contractors who have already resigned, or counting unpaid interns and family as full-time staff.

Fee circumvention

You may not use ExitBizNow to identify a Buyer or Seller and then complete the transaction outside the platform to avoid paying applicable fees. Examples of fee circumvention include:

• Exchanging contact information in messages for the purpose of transacting off-platform.
• Referencing an external website, email address, or phone number in a listing or message to solicit direct contact.
• Negotiating a deal on ExitBizNow and then redirecting payment, escrow, or asset transfer to a non-platform arrangement.
• Creating a listing solely to generate leads, with no genuine intent to sell through the marketplace.
• Embedding contact details inside images, PDFs, logos, or watermarks to bypass automated message filters.
• Using coded language, QR codes, or links to third-party messaging apps (WhatsApp, Telegram, Signal, Discord) to move conversations off-platform.
• Asking the counterparty to "cancel" their ExitBizNow inquiry and restart the conversation through a personal email or broker.
• Splitting a single transaction into a token on-platform payment and a larger off-platform payment to under-report deal value.
• Listing the same business simultaneously on ExitBizNow and another marketplace and instructing buyers to close on the cheaper channel after introduction.
• Quoting one price on the listing and a different (typically higher) price once a buyer makes contact, in order to push them to a private deal.

Abuse of the platform and other users

You may not harass, threaten, discriminate against, or otherwise harm other users or our staff. Prohibited conduct includes:

• Sending abusive, threatening, defamatory, or sexually explicit messages.
• Discriminating against another user based on race, religion, gender, nationality, disability, or any protected characteristic.
• Spamming multiple users with identical unsolicited offers, solicitations, or promotional content.
• Attempting to coerce, blackmail, or extort another user into altering transaction terms.
• Publicly disclosing confidential information shared under a signed NDA.
• Posting fake reviews, ratings, or testimonials, or coordinating with others to leave retaliatory negative reviews after a failed negotiation.
• Filing knowingly false reports against competing listings or users in an attempt to have them suspended or de-ranked.
• Repeatedly contacting a seller or buyer after they have declined an offer or asked you to stop messaging.
• Doxxing, publishing, or threatening to publish another user's personal information, home address, financials, or family details.
• Recording or sharing private calls, video meetings, or due-diligence sessions without the other party's consent.
• Soliciting bribes, kickbacks, or "finder's fees" in exchange for accepting an offer, sharing inside information, or jumping the queue.
• Using ExitBizNow inboxes for unrelated marketing, recruiting, investment pitches, or political campaigning.

Technical abuse and security violations

You may not interfere with the integrity, security, or performance of the Services. Prohibited technical conduct includes:

• Scraping, crawling, data mining, or bulk-downloading listings, user profiles, or messages without our written consent.
• Reverse engineering, decompiling, or attempting to extract source code from the platform.
• Using bots, scripts, or automated tools to create accounts, submit bids, send messages, or manipulate search rankings.
• Sharing login credentials, allowing another person to access your account, or creating multiple accounts to evade restrictions.
• Exploiting bugs, vulnerabilities, or glitches for unauthorized access, data extraction, or financial gain.
• Distributing malware, phishing links, or other harmful code through listings, messages, or uploaded files.
• Uploading files that contain hidden macros, executables disguised as PDFs or spreadsheets, or links that redirect through credential-harvesting pages.
• Using disposable email addresses, burner phone numbers, or VPNs specifically to evade prior bans or rate limits.
• Attempting SQL injection, cross-site scripting (XSS), or other injection attacks through listing fields, search inputs, or message bodies.
• Probing the API, undocumented endpoints, or staging environments without participating in an authorized security program.
• Forging headers, cookies, or session tokens to impersonate another user, role, or administrator.
• Overloading the platform with excessive requests, fake listings, or junk messages in a way that resembles a denial-of-service attempt.

Prohibited listings and transactions

You may not use the Services to list, promote, or facilitate transactions involving prohibited goods, services, or business models. This includes:

• Businesses whose primary revenue derives from illegal activities, including fraud, money laundering, or unlicensed financial services.
• Businesses involving the sale of counterfeit goods, stolen property, or infringing intellectual property.
• Businesses in regulated industries (e.g., firearms, alcohol, gambling, cannabis, pharmaceuticals) where the sale would violate federal, state, or local law.
• Pyramid schemes, multi-level marketing operations, or businesses structured primarily around recruiting downline participants.
• Shell companies or entities created for the purpose of obscuring ownership, hiding assets, or evading legal obligations.
• Adult content businesses, escort services, or any operation involving sexually explicit material where prohibited by applicable law or our payment processors.
• Businesses trafficking in personal data, scraped contact lists, leaked credentials, hacking tools, or "growth hacking" services that violate third-party terms of service.
• Reseller stores or dropshipping operations primarily moving counterfeit, recalled, or safety-banned products (e.g., knockoff electronics, unapproved supplements, fake designer goods).
• Cryptocurrency projects involving unregistered securities, rug-pull tokens, mixers, or services designed to obscure on-chain provenance.
• Businesses centered on essay mills, fake review farms, click fraud, ad arbitrage built on invalid traffic, or sale of social media accounts and engagement.
• Operations involving wildlife trafficking, endangered species, ivory, exotic pets, or products banned under CITES.
• Weapons, ammunition, explosives, tactical gear, or 3D-printed firearm components sold without the licensing required in the buyer's jurisdiction.
• Healthcare, medical device, or telemedicine businesses operating without required HIPAA, FDA, or state-level certifications.
• Listings where the underlying entity is dissolved, in active bankruptcy, or subject to an undisclosed court-ordered sale or receivership.

Payment and financial misconduct

You may not engage in fraudulent or deceptive financial conduct. Prohibited behavior includes:

• Initiating chargebacks or payment disputes without a legitimate basis after receiving the Services.
• Using stolen credit cards, compromised bank accounts, or unauthorized payment methods.
• Colluding with another user to manipulate bids, artificially inflate perceived demand, or deceive third-party lenders or insurers.
• Refusing to honor a binding offer, letter of intent, or purchase agreement without valid legal grounds.
• Submitting "shill bids" through secondary accounts, friends, or family to drive up auction or negotiation pricing.
• Wire fraud schemes, including last-minute "updated banking instructions" sent from spoofed email domains during closing.
• Structuring payments to avoid AML, KYC, or tax-reporting thresholds (e.g., splitting one transaction into multiple sub-threshold payments).
• Requesting or accepting payment in gift cards, prepaid debit cards, or untraceable cash equivalents for a business sale.
• Falsifying proof-of-funds letters, bank statements, or escrow confirmations to qualify as a serious buyer.
• Pressuring a counterparty to release escrow early, waive contingencies, or skip a closing checklist in exchange for a discount.
• Reversing a completed payment after assets, credentials, or domains have already been transferred.

Prohibited behavior — Sellers

In addition to the general rules above, Sellers (and their advisors, brokers, or representatives) must not:

• Publish a listing for a business you do not legally own, control, or have written authorization to sell.
• Misstate financial performance — including revenue, gross margin, EBITDA, churn, MRR/ARR, refund rates, or customer acquisition cost — in the listing, teaser, or data room.
• Provide doctored screenshots from Stripe, Shopify, Amazon Seller Central, Google Analytics, ad platforms, or banking dashboards.
• Hide material risks such as pending litigation, regulatory inquiries, tax liens, supplier disputes, platform suspensions, or expiring contracts.
• Inflate traffic or sales using bots, paid clicks, incentivized installs, fake reviews, or wash trading in the months leading up to listing.
• Conceal customer concentration, channel concentration (e.g., a single ad account or marketplace), or reliance on a single key employee.
• List the same business under multiple seller accounts, or relist a previously removed or banned business under a new name to evade scrutiny.
• Refuse reasonable due-diligence requests after accepting an LOI, or delay information transfer to pressure the buyer into closing blind.
• Strip assets from the business after signing an LOI — transferring out domains, social accounts, key contracts, inventory, or cash — without written buyer consent.
• Continue operating a competing business in the same niche after agreeing to non-compete terms in the sale.
• Steer interested buyers to off-platform deals, brokers, or "sister listings" to avoid platform fees.
• Share buyer-provided confidential information (financials, identity, deal structure) with third parties not bound by the NDA.
• Use seller-side messaging to pitch unrelated services, recruit employees, or solicit investment in other ventures.

Prohibited behavior — Buyers

In addition to the general rules above, Buyers (and their representatives, advisors, or financing partners) must not:

• Submit offers, LOIs, or NDA requests with no genuine intent to transact (e.g., to gather competitive intelligence, customer lists, or pricing data).
• Use confidential information obtained through diligence — customer lists, supplier terms, source code, marketing playbooks — for any purpose other than evaluating the specific transaction.
• Contact a Seller's employees, customers, suppliers, landlords, or investors directly without the Seller's written consent.
• Reverse-engineer a listed business and launch a copycat operation using information learned during diligence.
• Misrepresent identity, source of funds, financing status, accreditation, or buying entity to gain access to a data room.
• Submit forged proof-of-funds letters, falsified bank statements, fabricated investor commitments, or AI-generated diligence documents.
• Engage in "bait and switch" — agreeing to one price in the LOI and unilaterally cutting it close to closing without new material findings.
• Coordinate with other buyers to suppress competitive bidding, allocate listings, or fix offer prices.
• Pressure a Seller to bypass escrow, signed APA, or closing checklist in exchange for a "fast close" premium that is never actually paid.
• Initiate a chargeback or payment reversal after taking control of domains, codebases, social accounts, customer records, or inventory.
• Solicit Sellers to take the deal off-platform to "avoid the fee" — even at the Seller's suggestion, off-platform conversion is a buyer-side violation.
• Spam Sellers with templated lowball offers across many listings with no review of fit or fundamentals.
• Publicly disparage a Seller, listing, or platform after a failed negotiation in retaliation, including in reviews, forums, or social media.

Enforcement and reporting

We investigate violations based on user reports, automated detection, manual review, or law-enforcement requests. We are not obligated to monitor all conduct, and our failure to act on a specific violation does not waive our right to enforce these Terms in the future. If you believe another user is violating this section, please contact us with specific details and any supporting evidence.

7. Termination and Suspension

Grounds for suspension or termination

ExitBizNow may suspend or terminate your account, listings, and access to the Services at any time, with or without notice, if we determine, in our sole discretion, that you have:

• Violated these Terms or any applicable law, rule, or regulation.
• Posted false, misleading, fraudulent, or manipulated information, including fabricated financials, traffic data, or ownership claims.
• Attempted to circumvent platform fees by transacting off-platform with parties first introduced through ExitBizNow.
• Engaged in harassment, threats, discrimination, or other harmful conduct toward other users or our staff.
• Scraped, reverse engineered, interfered with, or abused the Services, including automated access or credential sharing.
• Been involved in chargebacks, payment disputes, or fraudulent payment activity.
• Created multiple accounts to evade a prior suspension or termination.
• Listed a business in a prohibited category or otherwise unfit for the marketplace.

What happens to your account

Upon suspension, your ability to log in, message other users, submit bids, create new listings, or access certain features may be temporarily or permanently disabled. Upon termination, your account will be closed and you will no longer have access to any Services.

• No refund of fees. Any platform fees, subscription fees, or listing fees paid prior to suspension or termination are non-refundable, unless otherwise required by law.
• Outstanding obligations. You remain liable for any amounts owed to ExitBizNow incurred before the suspension or termination date.

What happens to your listings

If your account is suspended or terminated:

• Active listings. Any live business listings associated with your account will be removed from the marketplace and will no longer be visible to Buyers.
• Pending transactions. Ongoing bids, offers, or negotiations originating from your listings may be cancelled or suspended at our discretion. We are not liable for any losses arising from the removal of a listing.
• Content retention. We may retain copies of your listing content, messages, and account records as required by law, for dispute resolution, fraud prevention, or enforcement of these Terms.

Effect on data and content

You understand and agree that:

• We are under no obligation to retain, return, or provide you with copies of any content, messages, or data associated with a suspended or terminated account.
• Content you submitted (including listings, descriptions, images, and documents) may remain in our backups or archives for legal, security, or operational purposes even after public removal.
• Suspension or termination does not void our right to investigate and pursue legal remedies for conduct occurring prior to the action.

Reinstatement

Suspensions may be lifted at our sole discretion if the underlying issue is resolved to our satisfaction. There is no guarantee of reinstatement. Terminated accounts are generally not reopened. If you believe your account was suspended or terminated in error, you may contact us; however, our decision is final.

Survival of terms

The provisions of these Terms that by their nature should survive suspension or termination — including but not limited to disclaimers, limitation of liability, indemnification, and governing law — will remain in full force and effect.

8. Payment Processing & Escrow

9. Cancellations, Notice, and Refund Timelines

This section governs cancellations of platform services (listings, upgrades, subscriptions, buyer access, success-fee engagements) and the timelines on which refunds are processed. It does not govern cancellation of the underlying business sale itself, which is controlled by the executed LOI, asset purchase agreement, or escrow agreement between Buyer and Seller.

Cancellation eligibility

• Listings (Sellers). A Seller may cancel and remove a listing at any time before a qualified buyer introduction has been delivered. Listing fees and featured upgrades are not refunded once the listing has been published or the upgrade has gone live.
• Featured placements and upgrades. Time-limited upgrades (featured, boosted, homepage placement) are non-cancellable once they go live. They may be paused only if ExitBizNow agrees in writing.
• Subscriptions and recurring plans. Either party may cancel a recurring plan at any time. Cancellation stops the next renewal but does not retroactively refund the current billing period.
• Buyer access and data rooms. Once a Buyer has been granted access to confidential information, data rooms, or NDA-gated materials, the buyer-access fee is non-cancellable and non-refundable.
• Success-fee engagements (in-progress transactions). A transaction is considered "in-progress" once a Buyer and Seller have been formally introduced through ExitBizNow. Either party may withdraw from the negotiation, but the platform engagement itself cannot be cancelled to avoid an earned success fee — see "Completed and in-progress transactions" below.
• Completed transactions. A transaction is "completed" once an LOI, APA, or equivalent binding agreement is executed, or once funds are released through escrow. Completed transactions cannot be cancelled through ExitBizNow; any unwind must be handled directly between Buyer and Seller and the platform success fee remains due.
• Statutory cooling-off rights. Consumers in jurisdictions that mandate a cooling-off period (e.g., 14-day EU/UK withdrawal right for distance contracts) may cancel within the statutory window. By beginning to use a digital service (publishing a listing, opening a data room, requesting an introduction) before the cooling-off period expires, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the service is delivered.

Notice requirements

• All cancellation requests must be submitted in writing through the in-app cancellation flow or by email to support@exitbiznow.com from the email address on file. Phone calls, social-media messages, and verbal requests do not constitute valid notice.
• Subscriptions and recurring plans: at least 5 calendar days before the next renewal date. Requests received inside the 5-day window take effect at the end of the following billing cycle.
• Listings and upgrades: effective immediately upon confirmation by ExitBizNow. The listing may remain visible for up to 24 hours while caches and search indexes refresh.
• Success-fee engagements: written notice of withdrawal from a specific transaction must be sent to both ExitBizNow and the counterparty. Notice does not extinguish a success fee that has already been earned under Section 8.
• Cancellation notice is deemed delivered on the business day it is received by ExitBizNow. Notices received outside business hours (Mon–Fri, 9:00–17:00 platform time) are deemed received on the next business day.
• You are responsible for confirming receipt of your cancellation notice. ExitBizNow will issue a written acknowledgment within 2 business days; if you do not receive one, you must resend the request.

Completed and in-progress transactions

• If a transaction is in-progress (introduction made, NDA signed, diligence opened, or LOI under negotiation), either party may walk away from the deal. Walking away does not, on its own, entitle either party to a refund of platform fees already paid.
• If a transaction is completed (LOI, APA, or equivalent executed, or escrow funded), the platform success fee is fully earned and is not refundable, even if the parties later renegotiate, rescind, or unwind the deal outside ExitBizNow.
• A deal that is paused, restructured, or re-papered between the same Buyer and Seller within 24 months of the original introduction is treated as the same transaction for fee purposes and remains subject to the success fee.
• If ExitBizNow cancels or suspends an in-progress transaction due to a verified Terms violation by one party, the non-violating party may request a pro-rata refund of buyer-access or diligence fees within 30 days of the cancellation notice.

Refund timelines

• Review window. Eligible refund requests are reviewed within 5 business days of receipt. We may request additional information during review; the clock pauses until you respond.
• Processing window. Once approved, refunds are issued to the original payment method within 5–10 business days. Bank or card-network settlement may add an additional 2–5 business days before the refund appears on your statement.
• Disputed requests. If a refund request is denied, you will receive a written explanation within 10 business days. You may appeal once by replying within 14 days with new supporting information.
• Currency and FX. Refunds are issued in the original currency of the charge. ExitBizNow is not responsible for currency-conversion differences, FX spreads, or foreign-transaction fees charged by your bank or card issuer.
• Partial refunds. Where only part of a service is undelivered (e.g., a multi-month featured placement interrupted by a verified outage), refunds are calculated pro rata based on the days of service not delivered.
• Method of refund. Refunds are returned to the original payment method only. If that method is closed or unavailable, ExitBizNow may issue platform credit of equivalent value in lieu of a cash refund.

In the event of any conflict between this Section 9 and the fee summary in Section 8, this Section 9 controls with respect to cancellation rights, notice, and refund timing.

10. Payment Reversal Policy

This section governs when and how charges, escrow funds, and refunds may be reversed. It applies to platform fees processed by ExitBizNow. It does not govern the underlying business sale, which is handled directly between Buyer and Seller and is subject to the escrow provider's terms and the executed purchase agreement.

When charges are reversed

• Platform error or duplicate billing. If ExitBizNow charges you in error, bills you twice for the same service, or processes a charge for a service that was never delivered due to our technical failure, we will reverse the charge in full within 5–10 business days of confirming the error.
• Verified fraud or unauthorized use. If a charge is proven to have been made without the account holder's authorization — confirmed by the card issuer, law enforcement, or our internal fraud investigation — the unauthorized charge will be reversed and the account will be secured.
• Material breach by ExitBizNow. If ExitBizNow materially breaches its obligations under these Terms and fails to cure the breach within 30 days of written notice, the affected user may be entitled to a reversal of fees paid for the specific undelivered or deficient service.
• Court or regulatory order. We will reverse a charge when required to do so by a final, non-appealable court order or a binding directive from a competent regulatory authority with jurisdiction over ExitBizNow.
• No reversal for change of mind. Charges are not reversed simply because a Seller no longer wishes to list a business, a Buyer no longer wishes to pursue a deal, or a party is dissatisfied with the outcome of a negotiation that proceeded in good faith.
• Partial reversals. Where only a portion of a service was deficient (e.g., a featured placement that ran for half the contracted duration before a verified outage), the reversal is calculated pro rata based on the undelivered portion.

Escrow funds and release conditions

• ExitBizNow does not hold escrow. Business-sale funds are held by third-party escrow providers (typically Escrow.com). ExitBizNow has no authority to release, freeze, or reverse escrow funds. All escrow decisions are made by the escrow provider in accordance with its own terms and the instructions of the Buyer and Seller.
• Release triggers. Escrow funds are generally released when the conditions of the escrow agreement are met — for example, after the Buyer confirms receipt and satisfactory inspection of assets, after a contingency period expires, or upon mutual written release instructions from both parties.
• Disputed escrow. If a dispute arises between Buyer and Seller over escrowed funds, the escrow provider's dispute-resolution procedures apply. ExitBizNow may, at its discretion, provide transaction records or correspondence to assist the escrow provider, but we are not a party to the dispute and bear no liability for its outcome.
• Off-platform deals. If Buyer and Seller move funds outside a licensed escrow provider, neither ExitBizNow nor any escrow provider can reverse, recover, or insure those funds. ExitBizNow strongly recommends the use of a licensed escrow for all business sales.
• Platform fees held in escrow. In rare cases where ExitBizNow success fees are collected through an escrow arrangement, those fees are released to ExitBizNow only when the business-sale funds are released to the Seller, unless otherwise agreed in writing.

Failed refunds and fallback procedures

• Original payment method unavailable. If a refund cannot be processed to the original payment method because the card is expired, the account is closed, or the issuer rejects the return, ExitBizNow will attempt to contact you for an alternate payment method. If no valid method is provided within 30 days, the refund amount may be issued as platform credit of equivalent value.
• Bank or network rejection. If a refund is rejected by the card network or acquiring bank due to a technical error, compliance hold, or sanctions screening, we will retry the refund once the underlying issue is resolved. You will be notified of the delay and the reason within 5 business days.
• Currency or FX failure. If a refund fails due to currency-conversion restrictions, sanctions, or closed correspondent-banking channels in the recipient's jurisdiction, we may offer the refund in USD or platform credit as a fallback.
• User obligation to cooperate. You must provide accurate, current payment information and respond to refund inquiries within 14 days. ExitBizNow is not liable for a failed refund caused by your failure to update payment details, respond to requests, or comply with verification procedures required by the card network or bank.
• Unclaimed funds. If a refund remains unclaimed or unprocessable for 12 months despite reasonable efforts to contact you, the funds may be escheated to the applicable state or jurisdiction in accordance with unclaimed-property laws. You may still reclaim the funds from the relevant authority subject to its procedures.
• No double recovery. If you receive a refund through one channel (e.g., a direct bank transfer after a card refund fails), you are not entitled to a second refund if the original card refund later succeeds. You must promptly return any duplicate recovery to ExitBizNow.
• Liability cap for refund failures. ExitBizNow's liability for a failed refund is limited to the amount of the refund itself. We are not liable for consequential damages, lost interest, or foreign-exchange losses arising from a delayed or failed refund beyond the face value of the amount owed.

11. Payment Methods FAQ

12. Escrow and Settlement FAQ

12. What is Required to List My Business